Returns & Refunds Policy

Returns must be initiated within 30 days of receiving your order. Items must be unused and in their original packaging.

Please note that, unfortunately, we do not currently offer free returns. The customer is responsible for the return postage costs.

How do I make a return?

Please contact us within 30 days of receiving your order by email at info@emily-tauranga.com.

Your request will be reviewed by our customer service team. If an issue is identified, we will contact you by email with the following options:

• You can receive a replacement product that is the same as the one originally ordered.
• You can receive a product of similar value.
• You can receive a gift card for the value of the product, which can be used towards future purchases.

Please note that once an order has been placed, it cannot be changed or cancelled before delivery. All orders are processed promptly to ensure timely delivery.

Are returns free?

Unfortunately, we do not currently offer free returns. The customer is responsible for the return postage costs to our warehouse in China.

How long do I have to return an item?

You have 30 days from the date you receive your order to initiate a return.

My item is defective

We're sorry! Occasionally, an item may be damaged during transit or the wrong item may be sent.

In the first instance, we will always send a replacement at no additional cost. Unfortunately, we are unable to provide a refund at this stage.

If the replacement item is also defective, we will provide a full refund of the amount paid.

When and how will I receive my refund?

Refunds are generally issued to the original payment method.

We can usually process refunds within 6–7 business days. Depending on your payment provider, the refunded amount may appear immediately or within a short period afterwards.

Lost or Returned Parcels

If your parcel is lost or cannot be delivered due to a logistics issue, we will arrange for a replacement parcel to be sent.

Please contact our customer service team at info@emily-tauranga.com if you have any questions or concerns regarding your delivery.

Emily Tauranga
Email: info@emily-tauranga.com