Emily Tauranga Shipping & Delivery Policy

Emily Tauranga is committed to providing an exceptional shopping experience for our customers throughout New Zealand, including clear and transparent shipping policies. We offer free shipping on all orders within New Zealand.

Shipping Areas

This Shipping & Delivery Policy applies to orders shipped within New Zealand.

Delivery Times

The following are our estimated delivery timeframes:

• Order cut-off time: 5:00 pm (NZST/NZDT, New Zealand time). Orders placed after this time will be processed on the next business day, which may add one business day to the estimated delivery timeframe.
• Processing time: 1–2 business days (Monday to Friday). Once your order has been processed, it will be dispatched through our trusted shipping partner.
• Transit time: 5–8 business days (Monday to Friday).

Please note that exceptional delays may occasionally occur due to public holidays, high order volumes or circumstances affecting the delivery provider.

Delivery Provider

We work with trusted delivery partners to deliver orders within New Zealand.

Delivery provider: DPD

Shipping Costs

Free shipping: All orders within New Zealand are shipped free of charge, with no minimum purchase required.

Delivery Issues

If you experience any delivery issues, such as delays or a missing parcel, please contact our customer service team as soon as possible. We are here to help and will do our best to ensure your order reaches you safely and as soon as possible.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number. You can use this tracking number to follow the progress of your delivery.

Contact Information

Emily Tauranga

Email: info@emily-tauranga.com

Customer Service Hours:
Monday to Friday: 9:00 am – 5:00 pm

We aim to respond to emails within 1–2 business days.